USER DATA DELETION GUIDE

At AutoFin, we respect your privacy and your control over your data. This document provides detailed instructions so you can request deletion of personal data from our systems safely and transparently.

1. Scope of Application

This guide applies to all users who have registered an AutoFin account and want to delete personal data collected during their use of the services.

2. Types of Data That Can Be Deleted

  • Profile information: full name, email, phone number, and profile picture.
  • Interaction data: login history, service registration information, and feedback.
  • Personalization settings and notification preferences provided by you.

3. Data Deletion Request Process

  1. Submit a request: Contact the AutoFin team by email at contact@autofin.vn or through the "Support" section in the application.
  2. Verify your identity: We will respond with a request to verify that you are the account owner (for example: confirmation by email or phone number).
  3. Process the request: After successful verification, we will delete data related to your account within 30 business days.

4. Important Notes

  • Some data may be retained for longer to comply with legal obligations or requests from competent authorities.
  • After data is deleted, you will not be able to restore the account and related activity history.
  • If you are using paid services, data deletion may terminate access to advanced features.

5. Support Contact

If you need more information or support during the data deletion request process, please contact us via:

We are always ready to support you in managing and protecting your personal data.